General FAQs

What is QuantumLoopAI?

QuantumLoopAI is an NHS-focused technology company. We build AI-powered products designed specifically for GP surgeries and primary care organisations across the UK. Our flagship product is EMMA, the first DTAC-certified AI receptionist built for NHS general practice.

What is EMMA?

EMMA is an AI receptionist built specifically for NHS GP surgeries. She answers every patient call instantly, handles hundreds of calls simultaneously, and integrates directly with your consultation tools. EMMA has been pioneering AI reception in the NHS since 2023.

Does EMMA replace receptionists?

No. EMMA handles phone calls. Your team handles patient care. Reception staff shift from answering repetitive inbound calls to face-to-face support, care navigation, and meaningful patient interactions. EMMA removes the pressure on your team, not the team itself.

What kind of calls can EMMA handle?

Over 90% of daily calls, including appointment requests, test result queries, admin enquiries, and prescription renewals. EMMA triages, directs, and documents everything. Your team receives clean, complete information. Patients get instant answers.

How many calls can EMMA handle at once?

EMMA handles hundreds, even thousands, of callers simultaneously. There is no queue, no engaged tone, and no 8am bottleneck. Every patient gets through every time.

Do patients like speaking to EMMA?

Yes. Patients get through instantly, share sensitive information privately, and avoid long hold times. Early results show higher patient satisfaction scores across practices using EMMA. Patients care about getting help quickly, not whether a human or AI answered.

What languages does EMMA speak?

EMMA speaks all major NHS languages. Over 10 clinically tested languages are currently supported, making care genuinely accessible regardless of the patient's first language.

Patient Safety and Clinical Governance

What happens if a patient has an emergency?

EMMA recognises urgent situations immediately. She identifies keywords and phrases that indicate emergencies and either directs the patient to call 999 or 111 straight away, or transfers the call to the surgery team. Patient safety is built into every interaction. EMMA does not make clinical decisions. All clinical judgements remain with your practice.

What if a patient needs to speak to a person?

EMMA transfers the patient immediately. Any patient who asks to speak to a human is connected to your reception team without delay. Patients are never forced to interact with AI only.

Does EMMA access patient records?

No. EMMA has no access to patient records, prescribing systems, or medication history. She captures what the patient tells her, passes it to the surgery team, and the clinical team acts on it. EMMA is the message taker, not the decision maker.

How is EMMA clinically governed?

A dedicated Clinical Safety Officer oversees all deployments. Every release is clinically reviewed under NHS clinical safety standards DCB0129 and DCB0160. QuantumLoopAI maintains a full Clinical Safety Hazard Log with formal sign-off at every release. Our Advisory Board is chaired by Sir David Sloman, former Chief Operating Officer of NHS England.

Data and Security

Is patient data safe with QuantumLoopAI?

Yes. EMMA is fully DTAC certified, DSPT compliant, Cyber Essentials Plus certified, and UK GDPR compliant. All patient data is processed within NHS-approved Microsoft Azure data centres in England, encrypted using AES-256-bit encryption in transit and at rest. Data never leaves the UK.

Who controls patient data?

Your surgery remains the data controller under UK GDPR. QuantumLoopAI acts as the data processor, handling information only under your instruction and solely for the purpose of supporting patient care. A Data Processing Agreement clearly defines these roles.

Does QuantumLoopAI share or sell patient data?

No. QuantumLoopAI never shares, sells, or repurposes patient data for any non-clinical use. Patient data remains under your control, within the NHS environment.

What happens if a call drops?

SOPHIA, QuantumLoopAI's intelligent SMS follow-up assistant, automatically contacts the patient by text so they can complete their request without calling back. QuantumLoopAI achieves a 41% average re-engagement rate through this follow-up.

What if there is a system outage?

In the event of any downtime, calls are automatically re-routed to your existing phone system within seconds. This built-in failover ensures no disruption to patient access or continuity of care.

Working With QuantumLoopAI

Who can use QuantumLoopAI?

QuantumLoopAI works with NHS GP practices of all sizes, primary care networks (PCNs), integrated care boards (ICBs), and at-scale healthcare providers. There is no minimum practice size.

How quickly can we go live?

Most practices go live within two to three weeks. The technical setup happens remotely in the background with no disruption to your surgery. You do not need new hardware or to replace your existing systems.

How much time will our practice save?

On average, practices save 15 work days per week, equivalent to 23 hours per day. This time is redirected towards direct patient care and essential clinical tasks.

Can I see EMMA before committing?

Yes. You can book a demo at quantumloopai.com to see EMMA in action. The team will walk you through the features and answer any questions specific to your practice.

Does QuantumLoopAI improve GP patient survey scores?

Yes. Practices using EMMA report an 81% uplift in GP patient survey scores on phone access. Every call is answered within three rings, which directly addresses the most common patient complaint about GP access.

Is there evidence from existing NHS practices?

Yes. A case study is available at quantumloopai.com demonstrating improvements in patient satisfaction, reduced call volumes, and cost savings from practices already using EMMA.

How do I procure QuantumLoopAI?

QuantumLoopAI is listed on the Crown Commercial Service RM6200 AI and Automation Framework, enabling ICBs, federations, and NHS providers to procure directly and compliantly. Contact the team through quantumloopai.com/contact to get started.

Get in Touch

If you are an NHS organisation interested in learning more, visit quantumloopai.com or feel free to book a EMMA demo call from here. You can also contact us at support@quantumloopai.com.