How Does Working With QuantumLoopAI Work?
A straightforward overview of the process from first contact to go-live and beyond
How Does Working With QuantumLoop AI Work?
Getting started with QuantumLoopAI is a guided, straightforward process. Most practices go live within two to three weeks. The majority of the technical work is handled by the QuantumLoopAI team in the background.
Here is what to expect.
Step 1: Initial Conversation
The process starts with a conversation. Whether you are a GP surgery, a primary care network, an ICB, or an at-scale healthcare provider, our team is here to help you understand how EMMA can work for your practice.
There are no lengthy procurement hurdles or complicated evaluation processes to get started. Our team understands primary care and is there to give you straight answers.
You can book a demo at quantumloopai.com to see EMMA in action before committing to anything.
Step 2: Configuration
Once you decide to go ahead, EMMA is configured specifically for your practice. This covers your workflows, opening hours, call handling preferences, and consultation tool integration.
You do not need new hardware. You do not need to replace your existing phone system or consultation tools. EMMA connects to your existing infrastructure so it works the way your surgery already does.
The technical setup happens entirely in the background, without any disruption to your reception area or daily operations.
Step 3: Integration
EMMA integrates directly with your existing consultation tools. Patient requests captured during calls flow into the same systems your team already uses. Staff see patient submissions in the same place they always have, with no new software to learn and no parallel processes to manage.
Step 4: Training
Before going live, your team completes training covering how to work alongside EMMA and how to monitor calls and access transcripts through the QuantumLoopAI dashboard.
Training is comprehensive, happens entirely remotely, and is scheduled at times that suit your practice. Staff can complete it individually without disrupting the surgery schedule. The training has been rated five stars by practices who have been through it and is recognised as some of the best onboarding offered by any NHS supplier.
Step 5: Going Live
QuantumLoopAI does not switch EMMA on and walk away. The go-live process is gradual and closely supported. Many practices begin with a soft launch where EMMA handles a portion of calls before taking on the full load, allowing the team to build confidence at their own pace.
Positive results are typically seen from the first day of implementation. The 8am chaos disappears, missed calls drop, and reception staff have time for the work they find most meaningful.
Step 6: Ongoing Support
Once EMMA is live, ongoing support continues. Every client has access to the QuantumLoopAI support team for questions, adjustments, or guidance at any time.
EMMA also improves continuously. Product updates are released regularly and every change is communicated clearly so your team always knows what to expect.
What Your Surgery Needs to Do
The process is designed to be as light as possible on your team's time. The main things required from your side are:
- Sharing your surgery's details and service information during configuration
- Completing staff training before go-live
- Letting patients know about the change ahead of launch
Everything else is handled by QuantumLoopAI.
Get in Touch
If you are an NHS organisation interested in learning more, visit quantumloopai.com or feel free to book a EMMA demo call from here. You can also contact us at support@quantumloopai.com.