What is QuantumLoopAI?
AI-powered communications for NHS primary care
What is QuantumLoopAI?
QuantumLoop AI is an NHS-focused technology company. We build AI-powered communications products designed specifically for GP surgeries and primary care organisations across the UK.
Our products help surgeries manage patient contact more efficiently, improve access for patients, and reduce the daily pressure on reception and clinical teams.
The Problem We Solve
GP surgeries across the NHS face a shared challenge. Demand for appointments is rising, phone lines are overwhelmed, and reception teams are stretched. Patients struggle to get through. Staff spend significant time on routine calls instead of higher-value work.
QuantumLoopAI addresses this by placing AI at the front of patient communication. Our products answer calls, handle common patient requests, route urgent cases to the right place, and feed structured information to the surgery team, around the clock.
What We Build
QuantumLoopAI develops a suite of AI products built for NHS primary care:
EMMA An AI phone agent that answers inbound calls to GP surgeries. EMMA takes patient requests, detects clinical urgency, and routes calls appropriately. She handles over 500,000 calls per month across the NHS.
SOPHIA An intelligent SMS follow-up assistant that works alongside EMMA. When a call disconnects unexpectedly, SOPHIA automatically reaches out to the patient by text so they can complete their request without needing to call back.
NINA An AI website chatbot that sits on the surgery's website. NINA answers common patient questions, guides patients to the right services, and handles requests 24 hours a day, seven days a week.
Proven Results
QuantumLoopAI products are delivering measurable results across NHS surgeries today.
- 100% of calls answered within three rings
- 82% of patient calls handled automatically without staff intervention
- 81% uplift in GP patient survey scores on phone access
- Up to 80% reduction in reception staffing costs
- Average saving of 15 work days per week per practice
- 4x equivalent reception staff capacity per 10,000 patient list size
- Over 10 clinically tested languages currently supported
- Serving over 2 million patients across England
Who We Work With
QuantumLoop AI works with NHS GP surgeries and primary care organisations across the UK. Our products are designed for:
- GP practices of all sizes
- Primary care networks (PCNs)
- NHS organisations exploring AI-supported patient communication
Built for NHS Standards
Our products are built specifically for the NHS environment and patient safety requirements.
EMMA holds full DTAC certification, is registered with the MHRA as a Class I Medical Device, and is compliant with NHS clinical safety standards DCB0129 and DCB0160. A dedicated Clinical Safety Officer maintains an active hazard log reviewed against every product release.
Our Approach
We work closely with every surgery we partner with. Onboarding is managed by a dedicated customer success team, and each client has a named point of contact throughout.
Our products improve continuously. Updates are released regularly, and every change is communicated clearly to the teams using them.
Get in Touch
If you are an NHS organisation interested in learning more, visit quantumloopai.com or feel free to book a EMMA demo call from here. You can also contact us at support@quantumloopai.com.