Step 7 - Dashboard Access & User Permissions
Your QuantumLoopAI dashboard gives you visibility over how EMMA is handling calls and managing patient enquiries. It allows your team to monitor activity, review patient submissions, and understand how your service is performing.
Accessing your Dashboard
Once your setup begins, you will receive an email with your login details.
- Click the link in the email
- Set your password
- Log in to access your dashboard
If you do not receive this email, please check your spam or junk folder.
Who should have access
We recommend providing access to:
- Practice Manager or Operations Lead
- Reception or Admin Team Leads
- IT or Systems Contact (if applicable)
Additional users can be added at any time by contacting our team.
What you can do in the Dashboard
Depending on your access level, you will be able to:
- View calls handled by EMMA
- Read call transcripts
- Track patient enquiries and submissions
- Monitor system performance and usage
- Access key setup information
User Access Levels
We provide two levels of dashboard access depending on what your team needs.
Level 1 — Activity Access
Best for: Reception teams and day-to-day users
With Level 1 access, you can:
- View patient submissions created by EMMA
- Read call transcripts
- See outcomes of individual calls
- Track actions taken (e.g. submitted, transferred, escalated)
This level does not include:
- Call statistics or reporting
- Performance or usage data
👉 Focus: Individual patient activity
Level 2 — Full Access (Analytics & Reporting)
Best for: Practice Managers and operational leads
Includes everything in Level 1, plus:
- Call volumes and trends
- Missed vs handled calls
- Peak times and demand patterns
- Performance insights and usage data
👉 Focus: Overall performance and workload
Making changes
To ensure your system runs smoothly, most configuration changes (such as call flows, transfer rules, and integrations) are managed by the QuantumLoopAI team.
If you need to make any updates, please contact support.
Need help?
If you have any issues accessing your dashboard or would like to adjust user access levels, please contact the QuantumLoopAI support team on support@quantumloopai.com.
Important
The dashboard is for internal use only. Please ensure access is only given to authorised members of your team.