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I Cannot Log In to the Dashboard

If you are unable to log in to the QuantumLoopAI dashboard, this article helps you identify and resolve the most common causes quickly. Work through the checks below in order before contacting support.

Purpose of This Article

Login issues are one of the most common support contacts received after the introduction of Two-Factor Authentication (2FA) in March 2026. Most problems can be resolved quickly without needing support. This article covers every common cause in order of likelihood.

Main Content

How Dashboard Login Works

Since March 2026, logging in to the QuantumLoopAI dashboard requires two steps:

  1. Enter your registered email address and password
  2. Enter the verification code sent to your registered email address

Both steps must be completed successfully. If either step fails, you will not be able to access the dashboard.

Your username is always your registered email address. Your password was sent to you by QuantumLoopAI when your account was first set up.

Step-by-Step Checks

Check 1: Are you using the correct email address and password?

  1. Go to the dashboard login page at https://quantumloopai.com/ql-dashboard
  2. Confirm you are entering your registered email address as the username — not a different email address.
  3. Check that Caps Lock is not on when entering your password.
  4. Try entering your password carefully, character by character.
  5. If you are not sure of your password, use the Forgot password link on the login page to reset it. See: How to Reset Your Dashboard Password (article 4.1).

Check 2: Are you receiving the 2FA verification code?

If your username and password are accepted but you are not receiving the verification code email:

  1. Check your spam or junk folder — the code email is commonly filtered here.
  2. Confirm the email address you are using to log in is the same address registered to your dashboard account.
  3. Wait up to two minutes and check again — delivery can occasionally be slightly delayed.
  4. If the code has still not arrived, see: I Am Not Receiving the 2FA Verification Code (article 3.10) for a full troubleshooting guide.

Check 3: Has your verification code expired?

Verification codes are valid for a single login session only and expire after a short period. If you waited too long before entering the code:

  1. Return to the login page.
  2. Enter your username and password again.
  3. A new verification code will be sent to your email.
  4. Enter the new code promptly.

Check 4: Have you never logged in before and do not have your credentials?

If you have never logged in to the dashboard before:

  • Your login credentials were shared by QuantumLoopAI during onboarding in two separate emails: one containing your username (the Dashboard Access Credentials email) and one containing your password (sent separately for security).
  • Check your inbox for emails from QuantumLoopAI with these subjects. Also check your spam or junk folder.
  • If you cannot find them, contact support@quantumloopai.com with your name and surgery name and the team will resend your credentials.

Check 5: Has your account been set up?

Not everyone at your practice will have a dashboard account automatically. Accounts are set up by QuantumLoopAI or by an Admin user at your practice.

If you believe you should have access but have never received credentials:

  1. Ask your practice manager or the Admin user at your surgery to confirm whether your account has been created.
  2. If an account is needed, ask an Admin user to add you, or contact support@quantumloopai.com. See: How to Add or Remove Dashboard Users (article 4.3).

Check 6: Is the dashboard currently unavailable?

In rare cases, the dashboard may be temporarily unavailable due to platform maintenance or an unexpected issue.

  1. Try refreshing the page or accessing the dashboard from a different browser.
  2. Try from a different device if possible.
  3. Check whether colleagues at your practice are also unable to log in.
  4. If the problem appears to affect everyone, contact support@quantumloopai.com to check platform status.

If None of the Above Resolve the Issue

Contact the support team with the following information:

  • Your name and surgery name
  • The email address you are using to log in
  • A description of where the login process fails (for example: password not accepted, verification code not arriving, verification code not working)
  • Whether this is affecting just you or multiple users at your practice

Contact: support@quantumloopai.com

Troubleshooting

I reset my password but still cannot log in. After resetting your password, return to the login page and log in using your new password. You will still need to complete the 2FA step. If you reset your password but the new password is not being accepted, try the reset process again and ensure you are entering the new password correctly.

My verification code arrives but it is not being accepted. Ensure you are entering the code exactly as it appears in the email, including any spaces if shown. Codes are case-sensitive in some systems. If the code is being rejected immediately, it may have expired — return to the login page, log in again, and use the new code sent.

I am an Admin user and another member of staff cannot log in. Check that their account is active in the dashboard user management section. If they have never logged in before, resend their credentials. If their account appears active but they still cannot log in, contact support@quantumloopai.com.

I can log in on one device but not another. Try clearing the browser cache and cookies on the device where login is failing, then attempt again. If the issue persists on a specific device or browser, try a different browser.

My account may have been locked. [NEEDS VERIFICATION — please confirm whether accounts are locked after a certain number of failed login attempts and what the unlock process is.]

FAQs

Why do I need a verification code every time I log in? Two-Factor Authentication (2FA) was introduced in March 2026 to protect dashboard accounts and the patient data they contain. It is required for all users on every login and cannot be disabled. See: How Two-Factor Authentication (2FA) Works (article 4.2).

Can I stay logged in so I do not need to verify every time? [NEEDS VERIFICATION — please confirm whether session persistence or a remember-this-device option is available.]

My registered email address has changed. How do I update it? Contact support@quantumloopai.com to have your registered email address updated. Do not attempt to log in with your new email address until the change has been made — it will not work until QuantumLoopAI has updated your account.

A colleague has left and we need to remove their dashboard access. Contact support@quantumloopai.com or ask an Admin user at your practice to remove the account. See: How to Add or Remove Dashboard Users (article 4.3).

I do not know who the Admin user is at our practice. Your Admin user is typically the practice manager or the person who managed your onboarding with QuantumLoopAI. If you are unsure, contact support@quantumloopai.com and they can confirm.