How QuantumLoopAi Helped
QuantumLoopAi’s call handling automation ensured all calls were answered within 3 rings.
Patients could access appointments promptly, helping the surgery meet NHS KPIs for ease of access.
The solution integrates with surgery systems recording patient details into form fills, so they are ready to be triaged.
Dropped calls are followed up automatically, improving patient accessibility, reducing lost opportunities, and enhancing continuity of care.
Outcome
- 100% of calls answered, significantly reducing patient frustration
- Zero call waiting time - exceeding NHS standards
- Improved patient satisfaction, with 85% reporting better service
- 128% increase in patient detail forms submitted
- 41% of abandoned calls re-engaged
Timeframe
Initial implementation took 2 weeks, going live for 100% of calls at the end of this time.
