Event archive: This article originally promoted Best Practice Birmingham 2025. That event is in the past. It is retained as part of QuantumLoopAI’s blog archive; the original invitation should not be read as a current event announcement.
For current dates, exhibitors and programme details, use the official Best Practice Birmingham website. Check the relevant edition before making travel or attendance plans.
Questions worth taking to a patient access event
Conferences can be a useful place for GP partners, practice managers, PCNs and ICB teams to explore proposed services. The most productive conversations begin with a clear description of the problem the organisation wants to solve.
Bring a short list of common administrative requests and the workflow that follows each one. Use fictional examples so a demonstration does not require real patient information.
Make a demonstration useful
- Follow one request from the patient’s first contact to the receiving team.
- Ask what happens when the caller corrects a detail or asks for a person.
- Separate current functionality from configuration work and planned features.
- Record the complete costs and the evidence needed after the event.
- Identify who will review the proposed service within the practice or PCN.
A brief demonstration is a starting point for evaluation. It is not evidence that every workflow is ready for every site. Keep a record of outstanding questions and arrange a more detailed review where needed.
Follow up with QuantumLoopAI
EMMA by QuantumLoopAI supports administrative patient access for NHS GP surgeries during surgery hours. It does not provide clinical advice or make clinical triage decisions. The actions available must be confirmed for the practice’s proposed configuration.
If you want to explore EMMA now, you can arrange a demonstration independently of an event. Bring your existing systems, access requirements and staff workflow so the discussion can focus on the proposed service for your practice.
Explore EMMA for GP surgeries or book an EMMA demonstration to review the workflow and evidence relevant to your practice.
For a related practical guide, read AI Virtual Receptionists for GP Surgeries: A Practical Guide.
