Recent Articles
Julia Wieczorek
November 1, 2026
GP Patient Access: Connect Phone and Online Requests
Improving GP patient access starts with the whole patient journey: choosing a contact route, explaining a request,...
Thomas Eastwood
July 25, 2025
Language Barriers & GP Booking: An Unspoken Frustration
A patient can know exactly what they need and still struggle to explain it in English. For a GP practice, good language...
Thomas Eastwood
November 4, 2024
Improve Patient Access: Review the Whole GP Journey
To improve patient access, review whether a person can explain what they need, use a contact route that works for them...