Recent Articles
Thomas Eastwood
July 25, 2025
Language Barriers & GP Booking: An Unspoken Frustration
For millions of non‑native English speakers living in the UK, particularly in multilingual urban areas like London,...
Thomas Eastwood
February 11, 2025
Rising National Insurance Contributions: Another Blow to GP Surgery Finances – Can AI Help?
The financial pressure on GP surgeries in the UK is nothing new. Budgets are stretched, patient lists are growing, and...
Thomas Eastwood
February 3, 2025
How Agentic AI is Revolutionising GP Surgeries
If you’ve spent any time in tech circles recently, you’ve likely heard the buzz around agentic AI. Unlike traditional...
Thomas Eastwood
November 5, 2024
Funding Opportunities for Digital Telephony Upgrades in GP Practices: Tackling the 8am Rush
The daily 8am rush - as callers scramble for the daily release of GP appointments - at practices has become a...
Thomas Eastwood
November 4, 2024
Streamlining Patient Calls: Natural Language Processing NLP for Patient Phone Inquiries
GP surgeries and NHS services face unprecedented challenges in managing patient communications. With a typical GP...
Thomas Eastwood
November 4, 2024
NHS Digital Transformation: Transforming GP Surgeries with Intelligent Call Routing Systems
As the NHS undergoes a significant digital transformation, innovative call management solutions are playing a crucial...
Thomas Eastwood
November 4, 2024
AI in Healthcare: Implementation Case Studies in the NHS
Artificial intelligence (AI) is playing an increasingly important role in transforming healthcare, especially within...
Thomas Eastwood
November 4, 2024
GP Patient Access: Transforming Healthcare with AI Technology
In today’s rapidly evolving healthcare system, GP practices across the UK are embracing new technology to revolutionise...
Thomas Eastwood
October 30, 2024
AI-Powered Virtual Receptionists: Revolutionising GP Surgery Access
In recent years, GP surgeries have faced mounting pressures from increasing patient demands and limited resources. The...
Thomas Eastwood
September 9, 2024
Receptionist Relief: The Reality Behind the Desk - and a Better Way Forward
“At least 60% of my time was spent on the phones.”
For thousands of GP receptionists across the UK, that line could be...