Recent Articles
Julia Wieczorek
November 1, 2026
GP Patient Access: Connect Phone and Online Requests
Improving GP patient access starts with the whole patient journey: choosing a contact route, explaining a request,...
Tina Stenzel
April 23, 2026
NHS Technology Adoption: Lessons for AI Reception
NHS technology adoption needs more than a promising demonstration. For GP practices reviewing AI reception, the lasting...
Tina Stenzel
April 21, 2026
AI in GP Surgeries: Making Change Work for Staff and Patients
Introducing AI reception into a GP surgery is a service change for staff and patients. A useful implementation plan...
Thomas Eastwood
February 3, 2025
Agentic AI in GP Surgeries: What to Check Before You Buy
Agentic AI in GP surgeries is often described in terms of autonomy. For a practice buying a service, the more useful...
Thomas Eastwood
November 4, 2024
Intelligent Call Routing for NHS GP Surgeries
Intelligent call routing for a GP surgery should make the patient’s next step clear and send the request to an...