Recent Articles
Tina Stenzel
April 25, 2026
Working With Receptionists, Not Against Them
AI reception should be evaluated alongside GP receptionists. The useful question is how the proposed service changes...
Tina Stenzel
April 21, 2026
AI in GP Surgeries: Making Change Work for Staff and Patients
Introducing AI reception into a GP surgery is a service change for staff and patients. A useful implementation plan...
Thomas Eastwood
November 8, 2024
GP Reception Staff Retention: Workload, Support and AI
GP reception staff retention deserves a review of the working day, the support colleagues receive and the work the...
Thomas Eastwood
September 9, 2024
Receptionist Relief: A Better Working Day in GP Practices
Receptionist relief in a GP practice starts with understanding where the pressure comes from. Repeated interruptions,...