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Recent Articles

Thomas Eastwood

February 11, 2025

Rising National Insurance Contributions: Another Blow to GP Surgery Finances – Can AI Help?

The financial pressure on GP surgeries in the UK is nothing new. Budgets are stretched, patient lists are growing, and...

Thomas Eastwood

February 3, 2025

How Agentic AI is Revolutionising GP Surgeries

If you’ve spent any time in tech circles recently, you’ve likely heard the buzz around agentic AI. Unlike traditional...

Thomas Eastwood

January 3, 2025

How Much Does General Practice Really Cost—and What Would It Cost If Privatised?

General practice is often described as the cornerstone of the NHS. It’s where most people interact with the healthcare...

Thomas Eastwood

December 27, 2024

Maximising Team Performance in GP Surgeries

General Practice in the UK is under unprecedented pressure. From the rising demand for appointments to the...

Thomas Eastwood

December 11, 2024

Digital Exclusion in Healthcare: How AI Can Bridge the Gap Without Leaving Patients Behind

In an age where digital transformation promises to solve all our problems with a wave of the tech wand, it’s tempting...

Thomas Eastwood

December 4, 2024

A Time-Limited Opportunity: How PCNs Can Capitalise on ICB Funding

Recent developments in NHS funding have put GP surgeries and Primary Care Networks (PCNs) in a challenging...

Thomas Eastwood

November 8, 2024

The Revolving Door of GP Reception Staff: Transforming Retention and Reducing Burnout

Recruiting, training, and retaining GP reception staff has become one of the toughest challenges for NHS practices...

Thomas Eastwood

November 5, 2024

Funding Opportunities for Digital Telephony Upgrades in GP Practices: Tackling the 8am Rush

The daily 8am rush - as callers scramble for the daily release of GP appointments - at practices has become a...

Thomas Eastwood

November 4, 2024

Streamlining Patient Calls: Natural Language Processing NLP for Patient Phone Inquiries

GP surgeries and NHS services face unprecedented challenges in managing patient communications. With a typical GP...

Thomas Eastwood

November 4, 2024

NHS Digital Transformation: Transforming GP Surgeries with Intelligent Call Routing Systems

As the NHS undergoes a significant digital transformation, innovative call management solutions are playing a crucial...

Thomas Eastwood

November 4, 2024

AI in Healthcare: Implementation Case Studies in the NHS

Artificial intelligence (AI) is playing an increasingly important role in transforming healthcare, especially within...

Thomas Eastwood

October 30, 2024

AI-Powered Virtual Receptionists: Revolutionising GP Surgery Access

In recent years, GP surgeries have faced mounting pressures from increasing patient demands and limited resources. The...