Recent Articles
Thomas Eastwood
February 3, 2025
How Agentic AI is Revolutionising GP Surgeries
If you’ve spent any time in tech circles recently, you’ve likely heard the buzz around agentic AI. Unlike traditional...
Thomas Eastwood
December 11, 2024
Digital Exclusion in Healthcare: How AI Can Bridge the Gap Without Leaving Patients Behind
In an age where digital transformation promises to solve all our problems with a wave of the tech wand, it’s tempting...
Thomas Eastwood
December 4, 2024
A Time-Limited Opportunity: How PCNs Can Capitalise on ICB Funding
Recent developments in NHS funding have put GP surgeries and Primary Care Networks (PCNs) in a challenging...
Thomas Eastwood
November 8, 2024
The Revolving Door of GP Reception Staff: Transforming Retention and Reducing Burnout
Recruiting, training, and retaining GP reception staff has become one of the toughest challenges for NHS practices...
Thomas Eastwood
November 5, 2024
Funding Opportunities for Digital Telephony Upgrades in GP Practices: Tackling the 8am Rush
The daily 8am rush - as callers scramble for the daily release of GP appointments - at practices has become a...
Thomas Eastwood
November 4, 2024
Streamlining Patient Calls: Natural Language Processing NLP for Patient Phone Inquiries
GP surgeries and NHS services face unprecedented challenges in managing patient communications. With a typical GP...
Thomas Eastwood
November 4, 2024
NHS Digital Transformation: Transforming GP Surgeries with Intelligent Call Routing Systems
As the NHS undergoes a significant digital transformation, innovative call management solutions are playing a crucial...