Access to Care, AI Technology, Improving Patient Experience, Patient Access

What Patients Want From their GP's: our Thoughts on the BJGP article

A recent article by Professor Helen Atherton, What do patients want from access to UK general practice, sheds light on the persistent misalignment...

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Call Handling, Digital Transformation, Access to Care, Natural Language Processing, AI Technology, Admin Efficiency, Improving Patient Experience

AI in Healthcare: Implementation Case Studies in the NHS

Artificial intelligence (AI) is playing an increasingly important role in transforming healthcare, especially within the National Health Service...

Virtual Receptionists, Call Handling, Reception Staff, Digital Transformation, Access to Care, AI Technology, Admin Efficiency

AI-Powered Virtual Receptionists: Revolutionising GP Surgery Access

In recent years, GP surgeries have faced mounting pressures from increasing patient demands and limited resources. The traditional model of managing...

Call Handling, Reception Staff, Digital Transformation, Digital Phone Lines, AI Technology, Access to NHS Funding, Admin Efficiency, Recruiting GP Receptionists

The Revolving Door of GP Reception Staff: Transforming Retention and Reducing Burnout

Recruiting, training, and retaining GP reception staff has become one of the toughest challenges for NHS practices across the UK. While GP...