Recent Articles
Tina Stenzel
April 24, 2026
Older Patients Aren't the Problem. The Design Is.
When an elderly patient struggles with a new technology, the instinct is to conclude the technology is wrong for them....
Tina Stenzel
April 22, 2026
Why AI Sounds Wrong to Some People, and What's Being Done About It
When patients with regional accents reported that an AI receptionist couldn't understand their names, it generated...