Recent Articles
Tina Stenzel
April 26, 2026
Feedback Is the Feature, Not a Bug
When an AI system in a GP surgery does something wrong, the instinct is to treat it as evidence that the technology is...
Tina Stenzel
April 25, 2026
Working With Receptionists, Not Against Them
There is a conversation happening about AI in GP surgeries that sets up a false choice. On one side, the warm,...
Tina Stenzel
April 24, 2026
Older Patients Aren't the Problem. The Design Is.
When an elderly patient struggles with a new technology, the instinct is to conclude the technology is wrong for them....
Tina Stenzel
April 22, 2026
Why AI Sounds Wrong to Some People, and What's Being Done About It
When patients with regional accents reported that an AI receptionist couldn't understand their names, it generated...