Recent Articles
Thomas Eastwood
July 25, 2025
Language Barriers & GP Booking: An Unspoken Frustration
For millions of non‑native English speakers living in the UK, particularly in multilingual urban areas like London,...
Thomas Eastwood
March 5, 2025
Why Clinical Input Matters in AI GP Reception—And Why Many Providers Lack It
AI is transforming general practice, but not all AI solutions are created equal. As more providers enter the AI GP...
Thomas Eastwood
February 11, 2025
Rising National Insurance Contributions: Another Blow to GP Surgery Finances – Can AI Help?
The financial pressure on GP surgeries in the UK is nothing new. Budgets are stretched, patient lists are growing, and...
Thomas Eastwood
February 3, 2025
How Agentic AI is Revolutionising GP Surgeries
If you’ve spent any time in tech circles recently, you’ve likely heard the buzz around agentic AI. Unlike traditional...
Thomas Eastwood
January 3, 2025
How Much Does General Practice Really Cost—and What Would It Cost If Privatised?
General practice is often described as the cornerstone of the NHS. It’s where most people interact with the healthcare...
Thomas Eastwood
December 27, 2024
Maximising Team Performance in GP Surgeries
General Practice in the UK is under unprecedented pressure. From the rising demand for appointments to the...
Thomas Eastwood
December 11, 2024
Digital Exclusion in Healthcare: How AI Can Bridge the Gap Without Leaving Patients Behind
In an age where digital transformation promises to solve all our problems with a wave of the tech wand, it’s tempting...
Thomas Eastwood
December 4, 2024
A Time-Limited Opportunity: How PCNs Can Capitalise on ICB Funding
Recent developments in NHS funding have put GP surgeries and Primary Care Networks (PCNs) in a challenging...
Thomas Eastwood
November 8, 2024
The Revolving Door of GP Reception Staff: Transforming Retention and Reducing Burnout
Recruiting, training, and retaining GP reception staff has become one of the toughest challenges for NHS practices...
Thomas Eastwood
November 5, 2024
Funding Opportunities for Digital Telephony Upgrades in GP Practices: Tackling the 8am Rush
The daily 8am rush - as callers scramble for the daily release of GP appointments - at practices has become a...
Thomas Eastwood
November 4, 2024
Streamlining Patient Calls: Natural Language Processing NLP for Patient Phone Inquiries
GP surgeries and NHS services face unprecedented challenges in managing patient communications. With a typical GP...
Thomas Eastwood
November 4, 2024
NHS Digital Transformation: Transforming GP Surgeries with Intelligent Call Routing Systems
As the NHS undergoes a significant digital transformation, innovative call management solutions are playing a crucial...
Thomas Eastwood
November 4, 2024
AI in Healthcare: Implementation Case Studies in the NHS
Artificial intelligence (AI) is playing an increasingly important role in transforming healthcare, especially within...
Thomas Eastwood
November 4, 2024
GP Patient Access: Transforming Healthcare with AI Technology
In today’s rapidly evolving healthcare system, GP practices across the UK are embracing new technology to revolutionise...
Thomas Eastwood
October 30, 2024
AI-Powered Virtual Receptionists: Revolutionising GP Surgery Access
In recent years, GP surgeries have faced mounting pressures from increasing patient demands and limited resources. The...
Thomas Eastwood
September 9, 2024
Receptionist Relief: The Reality Behind the Desk - and a Better Way Forward
“At least 60% of my time was spent on the phones.”
For thousands of GP receptionists across the UK, that line could be...
Thomas Eastwood
September 9, 2024
Why You’ll Want to Be at Best Practice Birmingham 2025
This 8–9 October, more than 4,000 primary care leaders will descend on NEC Birmingham for Best Practice 2025 - the UK’s